We only collect information that you provide to us during your interaction with us on the website or through customer care. This information includes every detail you provide us for giving you a better and faster service.
We, app/website ease communication between Users and Customer Support. In relation to this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message and sending OTP(s).
When u communicate with us, we collect server logs, which includes information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
How we use the information we collect from you:
We maintain and improve the services for your convenience eg. Ease payments, send receipts, develop latest features, provide customer support to users, provide extra security features, authenticate our users and send product update and other messages and send related information.
We provide information that we think might be of use to you including product, services, news and promotions. We personalize and better the services by providing recommended features, content, social connections and advertisements.
We perform operations to prevent fraud and wrong use of our services, to solve operational problems and conduct data analysis. We analyse activity trends and usage.
We may share the information collected from you as declared at the time of collection or with third parties to give you a service that you requested through a partnership or promotional activity done by a third party. We may also share your information with the general public if your content was submitted on a public platform like social media etc. we may also share your information with third party with whom you agree to share your information.
We may also share your information with our vendors, marketing partners and other service providers who need the information to carry work on our behalf, with subsidiaries that conduct data processing/ centralization or logistics purposes.